Admin/Operations Officer - Flight Operations & Management (Flight Operations)

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Date: 17 Sep 2023

Location: Sepang, 10, MY, 64000

Company: Malaysia Airports Holdings Berhad

Job Description


  • Planning and allocating the parking bay and gate for each aircraft arriving and departing at KLIA/klia2.
  • To update the Flight Information Management System (FIMS) with accurate information at all parts.



  • To comply and adhere to company procedures and standards compliances; Integrated Management System (IMS), Malaysia Airports Information Security Policy (MAISP) and Information Security Management System (ISMS) ISO/IEC 27001.
  • To follow and comply department Quality Objectives and Standard Operating Procedures (SOP). 
  • Gate Allocation System (GAS) Planner / Flight Information Management System (FIMS) Controller shall access to GAS Workstation, FIMS Workstation and CCTV Workstation using personal User ID as per registered with Application Management Unit, ITD.
  • Responsible to plan and manage bay allocation for all aircraft movement in KLIA.
  • To create, check, update and monitor daily airlines flight number, aircraft registration and Schedule Time Arrival Departure (STAD), flight retime, flight delay and flight cancellation through FIMS.
  • To insert and update remarks inside GAS Gantt Chart on airport facilities maintenance and closures, VVIP Movements, ad-hoc flight, high-risk flight and others operational requirement as per required.
  • To monitor aircraft on-choke/off-choke, PBB docking and undocking, aircraft towing, ground delay, apron and taxiway closures and any other activities that relates with aircraft movement.
  • To open and close check-in counter FIDS as requested by the ground handler or airlines.
  • To review and response on the incoming notification that relates with aircraft movement and flight time schedule.
  • To act wisely and response towards aircraft change, aircraft return to bay and diversion flights by rearranging the bay allocation according to the basic requirement, aircraft configurations and priorities.
  • To notify via messages (SITATEX or email) with regards to bay change to relevant parties such as airlines, ground handler, ATC, AOCC, BHS and Terminal Information Counter.
  • To notify via messages (SITATEX or email) on aircraft towing requirement to relevant parties such as airlines, ground handler or ATC.
  • To record, update FIMS database and inform Duty Executive as well as bay planner on flight delays received from airlines or ground handler.  
  • To manage conflict or clashes of parking bays arise in the event of aircraft delay and early inbound.
  • To liaise with airlines, ground handler and relevant unit in the event of flights delay, aircraft on ground and aircraft towing.
  • To ensure flight information displayed at FIDS monitors are updated accurately.
  • To assist incoming calls requesting KLIA flight information with courtesy and care manner. 
  • To brief the incoming shift planner on duty on operational issues such as GAS or FIMS status, TAMS network status, new instructions, latest movement of aircraft/flight or any other operational related matters.
  • To report to ITD, ECC or AOCC when there is a disruption with GAS workstation, FIMS workstation, SITATEX system, TAMS Network, CCTV, PABX or any FOC control room facilities.
  • To assist daily bay change report preparation and updates.
  • To highlight Duty Executive on any related incident or operational disturbances.
  • To perform task(s) as per instructed by the superior. 
  • Shall adhere the company policies and regulations.
  • To abide by instruction from immediate superior.
  • To demonstrate an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.

Key Challenges

  • To ensure bay and gate planning has been made according to the SOP and rules settings.
  • To update and disseminate accurate flight information to the airport stakeholders.



  • Work confidently within a group and results oriented.
  • Must have good interpersonal and communication skills.
  • Adapt successfully to changing situations and environments.
  • Able to act on initiative and proactive in putting forward ideas and solutions.
  • Proficient in Bahasa Malaysia and English.
  • Computer literate.

Relevant Industries


  • STPM with minimum 5 years relevant working experience.
  • SPM with minimum 7 years relevant working experience


  • STPM with minimum 5 years relevant working experience.


Unique Requirement

  • Nil



  • Diploma in any discipline preferably in Airport Management or Aviation Management or equivalent.
  • Certificate / STPM.
  • SPM Certificate with:
    • Bahasa Malaysia - Credit
    • English - Pass
    • Mathematics – Pass


  • Diploma preferably in Airport Management or Aviation Management with CGPA of ≥ 2.8 or STPM with at least 3 principals.

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