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Executive - IT Operations & Support (Infrastructure Management)

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Date: 12-Jan-2022

Location: Sepang, 10, MY, 64000

Company: Malaysia Airports Holdings Berhad

Job Description


Overall responsibility for all network development activities, including network design, capacity, optimization, performance, and availability. Primarily responsible for providing top level technical support of the network infrastructure security perimeter.
A solid understanding of available network operating systems, network devices, and networking protocols is essential.



  •  Support the perimeter security infrastructure, consisting of firewalls, proxy appliances, virtual private network, and datacenter network.
  • Provides day to day support for network security and operations tasks, including assisting peers with issues and escalation related to Network matters.
  • Responsible to ensure efficiency and effectiveness of the operations and maintenance functions to ensure the best possible levels of service quality and availability are maintained (SLA and SLO).
  • Work under strict change control processes to ensure only authorized changes are made to devices.
  • Analyze and translate requirements from standards, policies and guidelines from security perspective and support routine compliance activities.
  • Ensures the implementation of the IT network design for efficient operation, appropriate growth, and needed levels of reliability and security. 
  • Facilitate device refresh of network security devices with a focus on capacity, manageability, and security of new and existing security infrastructure.
  • Understand the business process, logical and physical descriptions, criticality of the subsystems and interrelation within MAHB network ecosystem and resolve complex issues.
  • Responsible to plan and conduct periodic maintenance, failover exercise, patch activities and vulnerability testing.
  • Participate and provide technical support in network implementation projects wherever and whenever required. and lead remediation projects.
  • Maintain confidentiality with regards to the information being processed, stored, or accessed by the network.
  • Create and maintain technical documents, records, configurations, policies, procedures, and service records.
  • Manage the inventory of network devices.
  • Overall responsibility for services under Network Infrastructure & other duties as assigned by superior.
  • Non-Technical: Strong business acumen, experienced in stakeholder management and good 
    fault isolation/ identification skills and analytical skills.

Key Challenges

  • Manages customers and top management’s expectations
  • Manages beyond area of control that contributes to network performance
  • The individual must be experienced in large enterprise or service provider network architecture, analysis, and engineering implementation.


Working Relationship

  • Manager
  • Network Infrastructure 
  • Unit strategy and goals
  • Executive
  • ITD, MAHB Subsidiaries
  • O&M and projects matters




Change and Innovate - Continuous Improvement
Courage to Excel - Courage
Change and Innovate - Innovation
Courage to Excel - Work Standards
Commit to Win - Business Acumen
Courage to Excel - Managing Work
Coach and Nurture Talent - Continuous Learning
Communicate and Collaborate - Communication
Communicate and Collaborate - Collaborating
Customer Centric - Customer Orientation


  • Experienced in IT Operation and Maintenance.

Relevant Industries


  • Diploma with minimum 2 years relevant experience in Supervisory role OR
  • Certificate/STPM with minimum 3 years relevant experience in Supervisory role OR
  • SPM with minimum 5 years relevant experience in Supervisory role 
  • Must achieve and maintain the following performance rating for two (2) consecutive years of at least
    • Exceptional / A or Outstanding / B; and
    • Minimum Meet Expectations / C
  • The employee must not be subjected to disciplinary punishments except for disciplinary counselling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion.


Relevant Industries


  • Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.



  • Degree preferably with specialization in Electronics Engineering/ IT or equivalent.

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 19 January 2022.
Only shortlisted candidates will be notified.

Job Segment: Operations Manager, Manager, Engineer, Network Security, Operations, Management, Engineering, Security