Secretary (Sepang, 10, MY, KMP-040)

Job Description

POSITION GENERAL SUMMARY

Provide personal administrative support to management and the company by conducting and organizing administrative duties and and other activities.

ESSENTIAL POSITION FUNCTIONS

Arrange, schedule and organize the appointments and meetings of Senior General Manager / General Manager.
Attend and screen all incoming and outgoing phone calls of the Senior General Manager / General Manager.
Prepare write ups and presentation slides as and when required.
To set up and maintain appropriate and effective filing system for all documents.
Liaise with internal staff of other division and department on all administrative matters.
Managing the travelling processes for Senior General Manager / General Manager and other personnel within Department / Division
To perform other clerical tasks for other units as instructed from time to time
Record minutes of the division meeting as and when required.
To assist in day-to-day running of the administration function of the division.
Any other duties assigned by the Management by time to time.
Maintain strict confidentiality and interact professionally with all levels of management, staff and business associates.

Key Challenges

Multitasking at all times
Adherence to deadlines
Screening parties requesting for meetings/ teleconversations from the Senior General Manager / General Manager

Skills

Customer service oriented with pleasant personality
Fluent with both written and spoken English and Bahasa
Having pleasant personality and able to communicate effectively with all level of personnel.
Preferably possess working knowledge in SAP System.
Able to work independently with minimum supervision.
Well-organized and detail oriented person.
Must be computer literate preferably Microsoft Office and SAP System.

Relevant Industries

Diploma with at least 2 years relevant working experience

Education

Diploma (CGPA > 2.8) in Secretarial Science / Office Management or equivalent

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 26 March 2026.

Only the shortlisted candidate will be notified.

Admin/Operations Assistant - Operations (Terminal Services KLIA - Facilities Management/Operations) (Sepang, 10, MY, MAS-105)

Job Description

POSITION GENERAL SUMMARY

To ensure the smooth and efficient operations of the respective area and to ensure that all facilities are serviceable and well maintained. To perform administration work as required

ESSENTIAL POSITION FUNCTIONS

To attend briefing.
To inspect and ensure all facilities at the work place are serviceable. To report immediately to Supervisor on faulty equipments and record details in the log-book.
Carry out regular inspections on all airports facilities in the MTB/CP/SAT and reports back to DE/Terminal Manager.
Monitor day to day activities in the Terminal Building such as filming, promotions etc.
Monitor the movement of the VVIP to unsure smooth flow and to assist when necessary.
Monitor the performance of the contractors and reports back to Terminal Manager on any irregularities found.
To assist customers who need assistant.
To coordinate with AOCC on the overall status of the airports.
To follow the directives from Terminal Manager on administration and operation matters from time to time.

Key Challenges

Ensure that the services provided are exceeding passenger expectation

Skills

Able to work in group, follow instructions, friendly and enjoy meeting people
Good proficiency in Bahasa Malaysia and English

Relevant Industries

Academic Level: Open to candidates with SPM / SPMV / STPM / STAM or Matriculation certificates.

Fields of Interest: While all backgrounds are welcome, those with basic knowledge in Transport/Logistics, Safety & Health, Environmental Management, or Contract Management will find the role highly relevant.

Language Proficiency: Ability to communicate clearly in Bahasa Malaysia and basic English to assist diverse airport customers.

Work Experience: Candidates with 2–3 years of experience in operations, facilities maintenance, or service-related fields (such as aviation, landscaping, or safety) are preferred.

Education

Sijil Pelajaran Malaysia with:
- Credit in Bahasa Melayu
- Passed in English
- Passed in Mathematics

Sijil Pelajaran Malaysia Vokasional:
- Credit in Bahasa Melayu (Code 1104)
- PNGKA: >2.5

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 21 May 2026.

Only the shortlisted citizens will be notified.

Admin/Operations Officer - Airside Services (Operations & Enforcement Klia2) (Sepang, 10, MY, MAS-506)

Job Description

POSITION GENERAL FUNCTIONS

Conducting aerodrome inspection & enforcement activities within the airside boundary in ensuring the compliance to the local and international standards and recommended practices.

ESSENTIAL POSITION FUNCTIONS

To coordinate and facilitate activities related to operations and enforcement.
Responsible to lead the shift in the absence of the Duty Executive upon instructed by the Duty Executive.
To ensure all facilities are in good serviceable condition and the aircraft maneuvering areas are safe for flight operations.
To handle on site communication and coordination with other operations unit within Malaysia Airports, particularly the Airport Operations Control Centre (AOCC), Engineering Division, and Flight Operations Management (FOM).
To handle daily on site communication and coordination with relevant parties (relevant stakeholders) for smooth airside operations
To prepare Notice to Airmen NOTAM for all scheduled and unscheduled activities, including maintenance work, operational changes, and area closures within the
aerodrome, ensuring accurate and timely dissemination of information to all relevant stakeholders.
Monitor and ensure that the apron is clean from Foreign Object Debris (FODs) and close the area if hazards exist.
To prepare preliminary investigation report during an accident/incident that is non-related to aircraft and ensuring that safety officers collect relevant data.
To report any facility defects and filling fault dockets as well as ensuring that the faults are rectified for operational use.
To ensure that operational equipments (vehicles, Trunk Radio, Very High Frequency radio, mobilephones) are in good condition and sufficient according to the equipment inventory list.
To ensure the checklist and other record have been filled and keep in the designated storage/filing system.
To prepare monthly duty roster for shift operations
To manage collections of Temporary Airside Vehicle Permit and Follow Me escort services.
To report any hazard and non compliances in Airside area.
To check & ensure all Airside drivers has a valid Airside Driving Permit (ADP)
To check & ensure all vehicles has a valid Airside Vehicles Permits (AVP)
To check the validity of vehicles with temporary permits and to ensure offloading of goods are at the correct loading bays.
To ensure that the Airside drivers operating the right category of vehicle/equipment.
To ensure that Airside users comply to SOP when operating their vehicles/equipment.
To check on the roadworthiness of all vehicles and equipment in Airside
Responsible for ensuring the effective management of FODs, as well as the orderly parking of airside vehicles and equipment.
Responsible for enforcing rules and regulations for maintenance and project contractors during ongoing work, ensuring compliance with both local and international standards.
To manage willdife presence as per outline in the SOP and guidelines.
Obligated to meet the qualifications of a Competent Runway Inspector (CRI), MACA, and any other applicable regulatory requirements.

Key Challenges

Well verse of local and international aviation standards and airside rules & regulations

Skills

Able to work in minimum supervision
Fast learner.
Good in writing & communication ( English & Malay)
Possess driving licence (D) and able to handle manual transmission vehicle.
Strong Leadership and communication Skill
Proficiency in English and Bahasa Malaysia
Computer Literate
Required skills: Radiotelephony Communication Skill, Supervisory Skill, airside operations knowledge & able to operate manual transmission vehicle.
Energetic & Self Motivated.
Willingness to perform a variety of jobs as requested.
Good Proofreading skills.
Takes initiative and can start/complete tasks with basic direction.
Ability to learn & follow instructions.

Relevant Industries

Qualifications & Experience

Diploma Holder with 2–3 years of experience in Aviation/Airport Management, Transport/Operations, Zoology (Entomology/Ornithology), Safety and Health Management, Environmental Management, Landscaping Management, Contract Management, or equivalent are highly encouraged to apply.
Fresh graduates with a strong desire to learn and a relevant Diploma are also highly encouraged to apply.

Additional Requirement

Strong interpersonal and communication skills with a track record of effective leadership.
Valid Class D driver’s license; must be confident and capable of driving manual vehicles.
Perfect vision required (no color blindness or visual impairments) to ensure operational safety.

Education

Academic Certification: Diploma Holder ONLY
Preferred Fields: Aviation/Airport Management, Transport/Operations, Zoology (Entomology/Ornithology), Safety and Health Management, Environmental Management, Landscaping Management, Contract Management, or equivalent is highly preferred.
Grade Requirement: Minimum CGPA of 2.80.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 21 May 2026.

Only the shortlisted citizens will be notified.

Senior Manager - Land Planning & Business Development (Sepang, 10, MY, KSB-009)

Job Description

POSITION GENERAL SUMMARY

The Senior Manager, Land Planning & Business Development is a dual-track leadership role responsible for safeguarding and optimizing Malaysia Airports’ extensive land bank. You will lead the strategic masterplanning and land administration efforts while driving business development initiatives to unlock real estate value, particularly in large-scale mixed-use and industrial developments (e.g., KLIA Aeropolis).

ESSENTIAL POSITION FUNCTION

Strategic Land Planning & Masterplanning

Oversee the conceptualization and implementation of urban design guidelines, land use plans, infrastructure plans and masterplans for mid-to-large scale real estate projects.
Lead development feasibility assessments.
Ensure all development plans align with aviation requirements and long-term commercial goals, with a focus on integrated industrial and mixed-use components.
Manage zoning, density, and land-use conversions to maximize the development potential of airport lands.
Promote and implement best practices and technology in pre-development planning.

Land Administration & Regulatory Compliance

Serve as the subject matter expert on the National Land Code (NLC) and other relevant state/federal land enactments.
Lead on land related initiatives such as land titles registration, renewals, subdivisions, and amalgamation processes.
Ensure projects comply with town planning regulations and environmental guidelines

Strategic Stakeholder Management

Act as the primary liaison with high-level government and regulatory bodies, including:
- Federal Lands Commissioner (PTP)
- State Land Offices (PTG/PDT) and Local Councils (PBT)
- Relevant Ministries (MOT, KPKT) and specialized agencies (PLANMalaysia).
Negotiate and secure approvals for land related matters, development orders, and gazettement processes.

Business Development

Identify and evaluate market opportunities for real estate growth within the airport ecosystem.
Develop business cases and feasibility studies for industrial parks and commercial hubs.
Collaborate with joint venture partners and third-party developers to execute land-lease or sublease agreements and joint venture agreements.

Key Challenges

To identify appropriate and opportunistic development ventures in view of competing large scale township development and regional attraction for investors FDI.
To secure quality investors to participate in the proposed development; to balance the investors requirement and Company's interest.
To obtain Company’s agreements in pursuing the business opportunities by presenting convincing feasibility and financial studies of the recommended initiatives.

Skills

Technical Expertise: Deep familiarity with the National Land Code and Malaysian land law.
- Comprehensive understanding of the Town and Country Planning Act 1976 (Act 172).
- Experience in the end-to-end development process (from land conversion to CCC
Business Acumen: Strong grasp of real estate/land economics to ensure project bankability.
Stakeholder Skills: Exceptional negotiation and "government relations" skills; ability to navigate complex bureaucratic processes with diplomacy and persistence.
Language: Fluency in Bahasa Malaysia and English is essential for high-level stakeholder engagement.

Education

Bachelor’s Degree in Town Planning, Real Estate Management, Land Administration, or a related field.

Relevant Industries

External

Experience: 13+ years of experience in land matters and masterplanning, with a proven track record in managing mid to large-scale mixed developments or industrial parks.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 6 June 2026.

Only the shortlisted candidate will be notified.

Information Assistant - Operations (Duty Operations & Flight Operation- Information) MASB @ SDK (Sandakan, 12, MY, MSB-169)

Job Description

POSITION GENERAL SUMMARY

Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION FUNCTIONS

To ensure quality services as a professional front-liner.
To supervise and evaluate subordinate performance (If applicable).
To prepare duty roster for shift Staff (if applicable).
To prepare and ensure an effective on-the-job training for subordinates at all times (If applicable).
To ensure the announcement are clear and precise.
To get latest and accurate information on flight data.
To provide customers with the latest and accurate information on flight information.
To answer all calls within 3 rings, answer politely and professionally.
To carry out any directives given by airport higher authority.

Key Challenges

Ensure quality services as a professional front-liner

Skills

Able to work independently with minimum supervision
Possess good communication and interpersonal skills
Customer service oriented with pleasant personality
Good in both written and spoken English and Bahasa Malaysia
Must be computer literate

Relevant Industries

Preferable with minimum 1 year relevant working experience

Education

SPM/STPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 4 June 2026
Only shortlisted candidates will be notified.

Chargeman (B0) - Engineering (Ground Equipment) MASB @ BTU (Bintulu, 13, MY, MSB-138)

Job Description

POSITION GENERAL SUMMARY

Responsible to the overall electrical installation in term of how it being manned handled and controlled. Responsible for the overall electrical installation in term of work and job handling by giving writing instruction to person/workers under his control.

ESSENTIAL POSITION FUNCTIONS

Managing site operations of electrical equipment or systems as specification (HT and below inclusive standby generator).
Executing maintenance and determining when and what kind of maintenance is needed.
Planning on tools and equipment needed to perform a job and equipment or systems rectification as per standard requirement.
Supervise for the installation of equipment, machines, wiring, or programs to meet specifications.
Investigation and identifying essential information before adjusting actions in relation to others actions.
Understanding written sentences and paragraphs in work related documents and correctly follow or direct a given rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures and requisitions for any electrical operations and maintenance.
Under certain condition, competence control shall be practices to other identified electrical personnel with clear writing instruction and job task that is within his knowledge and responsibility.

Key Challenges

To achieve the KPI.
To make sure compliance with the standard and regulatory requirement.
Execution of tests to determine whether equipment, software, or procedures are operating as expected.
Proposal on problems solving and involvement in preparation of the incident report.

Skills

Hands-on skills in maintenance and operation of electrical installation and other airport facilities
Possess updated knowledge in the latest technology and airport facilities
Experience in operations and maintenance of High Tension (HT) and Low Voltage (LV) system
Working knowledge in Electrical Safety Regulation and Electrical Supply Act 1990

Relevant Industries

Certificate with relevant working experience in related field minimum 2 years

Education

High Pressure/ Tension Certificate in (B0 category) and registered with Suruhanjaya Tenaga & Multimedia

Additional Information

Manager - Client Office Kota Kinabalu (Liaison /Stakeholder Relations) @ Contract (Kota Kinabalu, 12, MY, PND-062)

Job Description

POSITION GENERAL SUMMARY

Establish effective communication channel with key stakeholders through engagement and liaisions.

ESSENTIAL POSITION FUNCTIONS

To coordinate and review operational requirements and design involving airport projects with Airport Standard's Planning & Development and CAAM.
To ensure all operational requirement of IT, Landside, Terminal and Airside are captured prior to the implementation.
Ensuring stakeholder management plans are in line with the overall marketing and brand strategy of KKIA. Also monitor the progress, measure success and adapt plans in response to results, feedback ad intelligence
Develop and maintain MAHB's corporate image and identity which includes the use of logos and signage

Key Challenges

Ensuring a consistently positive relations with numerous stakeholders especiality IT related

Skills

Confident in delivering multi-channel meetings, forums and have excellent communication skills
Good writing skills necessary for supporting business and regulatory evaluations, reporting submission to high level authorities
Able to challenge views and perspectives while securing buy-in
have a very good rapport with IT, AVSEC, AFRS and other governace department

Relevant Industries

Degree with minimum 5 years relevant experience.

Education

Degree in Business Administration (BBA)/ Law(LLB)/ Economics/ Public Administration or equivalent

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 10 June 2026
Only shortlisted candidates will be notified

Senior Manager - Operations (MA Niaga) (Sepang, 10, MY, MAN-136)

Job Description

POSITION GENERAL SUMMARY

To achieve overall MA Niaga retail revenue and optimize operating expenses by strategically managing retail operations and end-to-end distribution logistics. This role ensures a seamless supply chain flow, robust warehouse management, and efficient inventory distribution across all airport outlets.

ESSENTIAL POSITION FUNCTIONS

Sales & Revenue Optimization

Increase revenue and maximize profitability while reducing costs through well-managed operational and logistical controls, utilizing a clear understanding of the processes that deliver revenue.
Drive sales and retail improvements through data analysis
Ongoing review of sales results versus budget and target, ensuring inventory replenishment aligns with high-traffic airport seasons.

Inventory & Distribution Logistics

Supply Chain & Distribution Management: Oversee the logistics network ensuring the efficient, timely, and secure movement of merchandise from central/bonded warehouses to airport retail outlets.
Inventory Control: Administer and direct the execution of inventory controls and warehouse management systems (WMS); effectively execute remedial actions to minimize variances, damages, and transit losses.
Stock Optimization: Maintain optimum stock levels across all outlets by forecasting demand and managing replenishment schedules, preventing both stock-outs of high-demand items and overstocking in limited airport storage spaces.
Vendor & Logistics Compliance: Coordinate with third-party logistics (3PL) providers, distributors, and custom brokers to streamline receiving processes, customs clearance, and compliance with Malaysia Airports Holdings Berhad (MAHB) security protocols.

Retail & Logistics Operations

Maintain operations by initiating, coordinating, and enforcing retail operational policies, distribution SOPs, and delivery bay protocols.
Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management during transit/storage, audit compliance, and people management.
Contributes to future business development at both strategic and operational levels.
Plans, identifies, communicates, and delegates key responsibilities and practices to the outlet and logistics management teams to ensure a smooth flow of retail operations.

Staffing & Talent Management

Effectively recommend, direct, coordinate, and evaluate manpower requirements, responsibility, discipline, and motivation across front-line and back-of-house logistics teams.
Develop a team of dynamic sales and operational support personnel who are customer-oriented and efficiency-driven to achieve targeted revenue and retain customer loyalty.

Customer & Stakeholder Relations (Internal/External)

Achieve retail and distribution objectives through frequent and consistent interactions with Clients, Customers, Logistics Partners, Airport Authorities (MAHB), Customs, and Key Company personnel.

Key Challenges

Navigating Stringent Airport Security and Compliance
Managing Space Constraints vs. High Demand
Mitigating High Shrinkage and Inventory Discrepancies
Managing a High-Turnover Workforce

Skills

Possess Strong Management, Analytical, Interpersonal Skills
Committed towards attracting and retaining talent
Strong initiative and self-directed, able to work independently with little or no supervision
Ability to work through others with strong delegation skills
Strong organizational and follow up skills
Strong written and verbal communications skill
Passionate about Service Excellence, Results and Integrity

Relevant Industries

Degree holder with minimum CGPA 3.0 with minimum 7 years relevant experience preferably in Retail Duty Free business or related industry in Management role.

Education

Degree in Business Studies/Administration/ Management or related

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 5 June 2026
Only shortlisted candidates will be notified

Senior Manager - IT (IT Operation Support) (Sepang, 10, MY, ITD-003)

Job Description

POSITION GENERAL SUMMARY

Accountable for the operational integrity, availability, and performance of all IT systems and infrastructure supporting airport operations across Terminal 1, Terminal 2, other airports, and subsidiary companies.
This role oversees the IT Service Desk, IT Operations Center (ITOC), and Service Management functions, ensuring IT services meet business, safety, and regulatory requirements in line with ITIL best practices.

ESSENTIAL POSITION FUNCTIONS

IT Operations & Service Delivery

Oversee all IT operational support functions including:
- IT Service Desk (Level 1 & 2 support) for user requests, incidents, and service fulfillment.
- IT Operations Center (ITOC) for real-time monitoring of critical infrastructure, applications, and networks.
- Service Management Office (SMO) for governance, reporting, and continuous improvement of IT services.
- Ensure high system availability and performance across Terminal 1, Terminal 2, other airports, and subsidiaries.
- Manage IT operations related to airport-specific systems such as Flight Information Display System (FIDS), Baggage Handling System (BHS), Common Use Terminal Equipment (CUTE), AODB, and Security Access Control Systems.

ITIL Process Implementation & Continuous Improvement

Lead implementation and maturity of ITIL processes including:
- Incident & Problem Management – rapid resolution and root-cause analysis to prevent recurrence.
- Change & Release Management – controlled deployment minimizing operational risk.
- Service Level Management – define, monitor, and report on SLAs and KPIs.
- Availability & Capacity Management – ensure systems meet agreed performance targets.
- IT Service Continuity Management (ITSCM) – maintain and test disaster recovery and business continuity plans.
- Drive continuous service improvement (CSI) initiatives through trend analysis, automation, and feedback loops.

Governance, Compliance & Strategic Alignment

Translate corporate IT strategies into operational and maintenance plans aligned with business and safety priorities.
Establish standardized IT operations policies, procedures, and work instructions in compliance with ITIL, ISO/IEC 20000, ISO 27001, and other regulatory frameworks.
Ensure compliance with aviation authority requirements, cybersecurity mandates, and internal governance directives.

Stakeholder & Vendor Management

Collaborate with airport business units, airlines, and regulatory stakeholders to ensure IT services meet operational needs.
Manage vendor and service provider performance through well-defined contracts and SLAs.
Coordinate maintenance windows, upgrades, and testing with internal and external partners to minimize service disruptions.

Leadership & People Development

Lead, mentor, and develop the IT Operations Support, Service Desk, and ITOC teams to achieve operational excellence.
Establish clear roles, responsibilities, and training programs to enhance ITIL and technical competencies.
Foster a culture of accountability, customer focus, and proactive service improvement across the operations function.

Reporting & Performance Measurement

Produce operational dashboards and management reports covering system uptime, incidents, SLA compliance, and service trends.
Conduct service reviews with stakeholders and initiate corrective action plans as needed.
Manage operational budgets, resource planning, and cost

Key Challenges

Legacy Infrastructure and Tooling Modernization

Managing the coexistence of aging systems and new digital platforms across multiple airport terminals and subsidiaries.
Transitioning from fragmented monitoring and manual operations to integrated, automated, and AI-assisted observability (AIOps) platforms.

Reactive to Proactive Operational Shift

Embedding a culture of proactive problem prevention rather than reactive incident handling.
Implementing predictive analytics and automation to identify potential failures before they impact airport operations.

Complex Multi-Stakeholder Environment

Coordinating IT operations across diverse systems, business units, and partners (airlines, ground handlers, regulators) with differing priorities and service expectations.
Balancing service uniformity across Terminal 1, Terminal 2, other airports, and subsidiaries while respecting local operational nuances.

24/7 Critical Service Continuity

Maintaining uninterrupted IT services that directly impact airport safety, passenger experience, and operational efficiency.
Ensuring redundancy, resilience, and recovery readiness under stringent regulatory and operational conditions.

Governance, Compliance, and Integration

Ensuring that modernization aligns with IT governance, cybersecurity mandates, and airport regulatory standards.
Integrating new monitoring, service management, and AIOps platforms seamlessly with existing enterprise systems and ITSM tools.

Skills

Communication
Planning
IT Operation Experience & Project Management
IT Standards & Operation
Maintenance & Best Practice.

Education

Bachelor's Degree in Computer Science or Inforrmation Technology.
Master Degree would be an added advantage.

Relevant Industries

Degree with minimum 7 years relevant experience.

Unique Requirement

ITIL certified or BEng (Electronic & Communication) or equivalent.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 10 June 2026.

Only the shortlisted candidate will be notified.

Manager - Operation Analytics & Planning (Sepang, 10, MY, MAS-624)

Job Description

POSITION GENERAL SUMMARY

Lead the establishment and day-to-day operations of the Ops Planning & Analytics (OPPA) unit, driving data-informed capacity planning and analysis to support evidence-based operational decisions across KLIA.

ESSENTIAL POSITION FUNCTIONS

Lead the development and continuous improvement of OPPA's planning frameworks, analytical models, and reporting infrastructure.
Oversee capacity vs. demand analysis across terminal operational areas including check-in, screening, gates, and baggage.
Drive dynamic manpower deployment planning in coordination with respective operations leads and HC.
Establish and maintain the operational performance and analytic dashboards and reporting cycles.
Manage and mentor OPPA team members, building unit capability over time.
Serve as primary interface between OPPA and senior operations leadership, translating analytical findings into decision-ready recommendations.
Coordinate with relevant stakeholders on on data access, pipeline development, and system integration.
Support preparation of management decks, briefing materials, and strategic updates for management.
Lead benchmarking exercises and best practice adoption from comparable airports.
Monitor implementation of planning recommendations and track outcomes.

Key Challenges

Building unit credibility and analytical infrastructure from siloed working and legacy systems.
Navigating cross-functional dependencies to obtain timely, reliable operations data.
Translating complex analytical outputs into operationally actionable insights for non-technical stakeholders.

Skills

Strong analytical and structured problem-solving skills
Able to translate large and provide data insights into actionable operational recommendations
Clear communicator, written and verbal and able to act on initiative , proactively engage with mulitiple stakeholders to deliver projects.
Comfortable working in ambiguous, build-from-scratch environments.
Self-directed with strong planning and organising discipline.

Relevant Industries

Bachelor’s Degree with 5 years relevant working experience.
Good knowledge in all aspect of Airport Operations and familiar with Annex 9, Annex 14 and other airport regulations.
Proficiency in data analytics tools (e.g. Python, SQL, Power BI, Tableau) is an advantage.

Education

Bachelor’s Degree in Engineering, Computer Science, Business Analytics, Statistics, Data Science, Operations Management, Economics, or equivalent.
Experience in the Airport or Industrial Logistics sector will be an added advantage.
Minimum CGPA requirement: 3.00.

Unique Requirement

Proficiency in SQL, Python - Basic Modeling, Power BI/Tableau for Visualisation or equivalent as basic hardfloors, familiarity with data pipeline tools is an advantage

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 10th May 2026.
Only the shortlisted will be notified.

Executive - Risk Management & Compliance (Insurance Management- Investigation & Claims Management) (Sepang, 10, MY, RSK-010)

Job Description

POSITION GENERAL SUMMARY

To manage insurance claims and investigation including risk management activities.

ESSENTIAL POSITION FUNCTIONS

Proper upkeep and management of claim database/files.
Provide faster turnaround time for insurance claims settlement.
To participate on incident/claims investigation.
To participate with risk engineering surveys including follow-up on its recommendations.
To participate with infrared thermography surveys including follow-up on its recommendations.
Monitor the implementation of the Red Tag and Hot Work Permit to five international airports.
To assist in conducting Risk Management and Insurance awareness training.
To support other initiatives under Risk Management Division such as BCM and Risk Management.

Key Challenges

Multi-tasking which may divert focus from time to time.
To achieve 100% planned implementation with constraint in manpower, time and financial resources.
Mindset / attitude /cultural challenges from target group in implementation of the Risk Management initiatives.
Target group have too many initiatives to commit to Risk Management activities.

Skills

Possess strong interpersonal and communication skills.
Possess positive attitude, self-driven and hardworking.
Result oriented personnel.
In-depth knowledge and understanding of the claims and process including its applications under Risk Management and Insurance

Education

Degree preferably with specialization in risk management / Insurance / OSH.

Relevant Industries

Degree holder and minimum 1 year relevant experience.

Unique Requirements

Certification in Risk Mangemnet (e.g. ICRM. AMII)

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 10 June 2026.

Only the shortlisted candidate will be notified.

Manager - IT (Infrastructure Management - Endpoint Services) (Sepang, 10, MY, ITD-192)

Job Description

POSITION GENERAL SUMMARY

Responsible for leading and managing end-user computing (EUC) and endpoint services across Malaysia Airports, ensuring stable, secure, and efficient delivery of workplace technology services in a fast-paced airport operational environment. This position is responsible for the coordination, implementation, administration, and continuous improvement of overall desktop functions, endpoint services, and related support operations, including supervisory responsibilities for managing support staff and vendors. The role is also responsible for driving endpoint technology standardization, enhancing user experience, supporting operational continuity, and providing consultation on workplace technology evolution aligned with business and operational requirements.

ESSENTIAL POSITION FUNCTIONS

To manage IT computing devices, peripherals, and related maintenance services for systems implemented throughout Malaysia Airports.
To perform administration and governance for enterprise desktop, endpoint, and application management including configuration, version maintenance, security, patching, and access delegation.
To manage and administer endpoint access rights, shared services, and workplace technology platforms including SharePoint and file services.
To oversee the implementation, administration, operation, and continuous improvement of endpoint security technologies and endpoint management solutions.
To manage and maintain the inventory, lifecycle, compliance, and operational readiness of IT computing devices and peripherals throughout Malaysia Airports.
To lead endpoint technology refresh, deployment, replacement planning, and standardization initiatives aligned with operational and business requirements.
To provide consultation and recommendations relating to end-user computing technologies, digital workplace solutions, and endpoint modernization initiatives.
To identify opportunities for service improvement, automation, endpoint visibility, telemetry, analytics, and operational optimization within the EUC environment.
To be responsible for planning, monitoring, and controlling the unit budget and operational resources.
To act as the management focal point for all matters relating to End User Computing (EUC) and Endpoint Services operations.
To ensure compliance with ISO9000 procedures, cybersecurity requirements, internal governance, and airport operational standards.
To keep updated on the latest endpoint technologies, workplace computing trends, and cybersecurity developments relevant to enterprise operations.
To perform duties with due diligence and professional care in accordance with professional standards, enterprise governance, and industry best practices.

Key Challenges

Rapid evolution of endpoint technologies, cybersecurity threats, and workplace computing requirements.
Ensuring standardization, governance, and compliance across diverse operational and airport environments.
Ensuring user adoption, awareness, and compliance with enterprise endpoint policies, procedures, and security controls.
Balancing operational stability, user experience, security requirements, and technology modernization initiatives.
Managing enterprise-wide endpoint lifecycle and support operations within operational, financial, and resource constraints.

Skills

Candidates must be able to work independently in a fast-paced operational environment. Characteristics of importance include customer service orientation, problem solving, communication skills, analytical thinking, leadership capability, and the ability to interpret business and operational requirements.
Strong knowledge and experience in IT operations, endpoint support, workplace technology services, and operational service delivery.
Good understanding of endpoint technologies, cybersecurity practices, endpoint lifecycle management, and enterprise support operations.
Ability to manage stakeholders, vendors, operational priorities, and continuous service improvement initiatives.

Education

INTERNAL

Degree/ Diploma/ Certificate in preferably with specialization in Computer Science / IT related discipline.
Master degree would be an added advantage

Education

EXTERNAL

Degree Certificate in preferably with specialization in Computer Science / IT related discipline.
Master degree would be an added advantage

Relevant Industries

EXTERNAL

Degree with minimum 5 years relevant experience in End User Computing (EUC), Endpoint Services, IT Operations, or related infrastructure environment.
Experience managing enterprise end-user computing (EUC), endpoint operations, or workplace technology services within a medium to large enterprise environment.
Exposure to endpoint security, endpoint management platforms, IT service management (ITSM), and operational support environments would be an added advantage.
Experience supporting mission-critical or operational environments is preferred.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 10 June 2026.

Only the shortlisted candidate will be notified.