Admin/Operations Officer - Customer Experience Management (Records & Documentation)
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Date: 27 Mar 2026
Location: Sepang, 10, MY, MAS-440
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
Assist in the coordination of logistics, administration, training, and standards of CEM Malaysia Airports to achieve a standardized and efficient service culture enhancement at terminals.
ESSENTIAL POSITION FUNCTIONS
Training Administration
- Update and maintain accurate employee training records in SAP, including training attendance and qualifications achieved.
- Obtain nominations for training.
- Coordinate with HRBP on training programs for CEM (e.g., schedules, venues, etc.).
Procurement & Logistics Coordination
- Responsible for maintaining a record of all outstanding purchase orders with external vendors.
- Arrange and monitor services for all orders to ensure material is delivered as per schedule.
- Expedite all critical orders with local subcontract vendors.
Standards Monitoring
- Obtain and update the latest communication details from various agencies, airlines, and other organizations for CEM's operational use (e.g., emails, telephone numbers, fax numbers, PICs, etc.).
Office Administration
- Personnel Management:
- Record, compile, and send all staff-related matters (e.g., staff leaves, staff claims) to the HR Division.
- Administration:
- Prepare reports, presentations, memorandums, proposals, and correspondence.
- Assist in the preparation of department budgets and expenses.
- Ensure all invoices from various operations activities are recorded and sent to the Finance Division to be processed for timely payment.
- Assist in procurement activities (e.g., Purchase Requisition, Goods Received).
- Record Management:
- Assist in the compilation, recording, and management of the department’s documents for record purposes and easy retrieval.
Prepare minutes of meetings whenever directed.
- Assist in the compilation, recording, and management of the department’s documents for record purposes and easy retrieval.
Others
- Ensure that all office equipment and CEM-related logistics are ready for use at all times by ensuring sufficient supplies (e.g., toner cartridges, stationery, etc.).
- Assist new staff with workstation setups, security passes, etc.
- Execute other related directives from the superior.
Key Challenges
- Ensure all related instructions are carry out efficiently, correct and timely.
- Maintain good relationship with all personnel to ensure the success and smooth administration and operations activities.
Skills
- Excellent interpersonal and communication skills
- Excellent Customer-focus
- Multi-tasked
- Detail-conscious
- Good coordination capabilities
- Teamplayer
- Positive thinking
.
Relevant Industries
- Diploma Holder with 2–3 years of experience in Aviation/Airport Operation Management, Business Administration, Supply Chain/Logistics Management, Human Resource Management are highly encouraged to apply.
- Fresh graduates with a strong desire to learn and a relevant Diploma are also highly encouraged to apply.
Education
- Diploma in any discipline; however, specialization in Aviation/Airport Operation Management, Business Administration, Supply Chain/Logistics Management, Human Resource Management is highly preferred.
- Grade Requirement: Minimum CGPA of 2.80 or equivalent.
Additional Information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 3 April 2026.
Only the shortlisted citizens will be notified.
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Logistics, Operations Manager, Supply Chain, Procurement, Operations, Aviation