Job Description

POSITION GENERAL SUMMARY

Providing efficient customer service to airport users around and beyond the traditional information counter services.

ESSENTIAL POSITION FUNCTIONS

• Providing customers with with information and assistance in courteous and pleasant manner.
• Handle complaints and telephone calls in a profesional and tactful manner.
• Assure all facilities at counter are serviceable I,e intercomm, telephone etc.
• Report on faulty equipments to Duty Executive and record details in log book.
• Provide accurate and up-to-date information to passangers and airport users.
• Gather feedback from passangers via the interactive feedback management tool.
• To be the first person to greet and welcome passangers at the Touchpoints.
• Be mobile and actively handle service recovery & inquiries on directions and flight information.
• Assist passangers on Lost & Found matters.
• Assist in queue management at any touchpoints in the airport whenever deemd necessary.
• Assist in various audits e.g. washrooms, terminal cleanliness.

Key Challenges

• Meeting customer's expectation
• Working in a fast-paced and tense situation.
• Handle difficult customers tactfully and accept complaints in a professional manner.

Skills

• Possess excellent communication skills and must be fluent in English and BM with additional language as anadvatage e.g. Mandarin, Arabic, Tamil etc.
• Fit and have good stamina
• Passionate in the customer service industry
• Able to work on shifst, rotational duty, weekends and Public Holidays
• Computer literate
• Patient, pleasant, friendly, charming and warm
• Exudes a happy and joyful composition
• Well-groomed and attractive
• Adhere to the uniform with no qualms
• Outspoken and able to approach strangers

Relevant Industries

External

• At least 3 Principals
• CGPA > 2.8

Education

External

• Diploma preferably in Hospitality/ Customer Service Management/Mass Comm or other related fields 

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 29 September 2024.
Only the shortlisted will be notified.