Job Description

POSITION GENERAL SUMMARY

To ensure smooth and efficient operations of terminal.

ESSENTIAL POSITION FUNCTIONS

• Monitor the operations within and coordinate with related agencies and units; to ensure smooth flow of passengers.
• Ensure all facilities are serviceable and well maintained. To take necessary actions on facilities that was reported faulty.
• To manage/ coordinate/liaise with others agencies for any event/crisis/emergencies.
• Supervise the performance of the Terminal Operations staffs that are under his/her jurisdictions.
• Liaise with AODM; on the overall status of the airport.
• To compile all report on operation and facilities.
• Ensure compliances to IMS and other certifications requirement.
• To attend meeting on behalf of Duty Executives / Terminal Manager during their absence.
• Monitor and ensure that the management of the VIP rooms is carried out as per SOP and Courtesy and Care.
• Monitor/manage the performance of the service contractors at the terminal and ensure that they performed as per contract agreement.
• Handle all complaints or feedbacks in a professional manner.

Key Challenges

• Ensure that the services provided are exceeding passenger expectation.
• Ensure Terminal score high in ASQ elements that related to terminal functions.

Skills

• Ability to work in group or individually
•  Able to coordinate with other agencies 

Education

• Diploma (CGPA > 2.8) in any discipline, preferably in Airport/Aviation Management

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 23 November 2025.

Only the shortlisted citizens will be notified.