Job Description

POSITION GENERAL SUMMARY

To ensure smooth and efficient operations of terminal.

ESSENTIAL POSITION FUNCTIONS

• Monitor the operations within and coordinate with related agencies and units; to ensure smooth flow of passengers.
• Ensure all facilities are serviceable and well maintained. To take necessary actions on facilities that was reported faulty.
• To manage/ coordinate/liaise with others agencies for any event/crisis/emergencies.
• Supervise the performance of the Terminal Operations staffs that are under his/her jurisdictions.
• Liaise with AODM; on the overall status of the airport.
• To compile all report on operation and facilities.
• Ensure compliances to IMS and other certifications requirement.
• To attend meeting on behalf of Duty Executives / Terminal Manager during their absence.
• Monitor and ensure that the management of the VIP rooms is carried out as per SOP and Courtesy and Care.
• Monitor/manage the performance of the service contractors at the terminal and ensure that they performed as per contract agreement.
• Handle all complaints or feedbacks in a professional manner.

Key Challenges

• Ensure that the services provided are exceeding passenger expectation.
• Ensure Terminal score high in ASQ elements that related to terminal functions.

Skills

• Ability to work in group or individually
•  Able to coordinate with other agencies 

Relevant Industries

• 1–3 years of working experience in airport terminal operations, passenger handling, customer service operations, facilities management, or contractor oversight.
• Open to fresh Diploma graduates with CGPA > 2.80 demonstrating strong interpersonal communication, problem-solving abilities, and customer orientation.

Education

• Diploma Holders ONLY.

• Diploma in Airport Operations Management, Aviation Management, Hospitality/Tourism, Business Administration, Operations Management, or an equivalent field.

• Minimum academic achievement: CGPA > 2.80.

Additional Information

Open to Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 3 September 2026.

Only the shortlisted applicants will be notified.