Job Description

POSITION GENERAL SUMMARY

• The Executive together with the AODM will ensure KLIA and klia2 functions in an effective manner as 24 hours reporting, monitoring, coordinating and command centre.
• The Executive will ensure compliance of operational and emergency procedures for the KLIA and klia2, and coordinate the implementation of the procedures for smooth operations of airports.

ESSENTIAL POSITION FUNCTIONS

• To monitor the overall day to day operations of KLIA & klia2 to ensure the safety and efficiency of the airport operations on 24 hours shift basis.

• Follow up and ensure closure of all reported complaints and maintenance issues reported by stakeholders.

• Prepare periodic reports to management on the operational status of the airport and make recommendations for improving effectiveness of services or practice.

• Update the MA Sepang Management on status of operations accordingly pertaining to any abnormality or incident that would disrupt KLIA or klia2 airport operations. 

• In the situation of crisis, the Executive will running through all necessary checklist to ensure that all actions sequence is complied with. 

• To analyze information, data and passenger forecast in order to improve operational decision-making by driving the implementation of PRS, Single Token etc during day-to-day operations

• To resolve operational issues using real time information and problem solving skill 

• To coordinate and communicate with all internal and external stakeholders involved in order to ensure the procedures are implemented according policy and procedures during day to day operations.

• To gather, analyse and intepret external and internal data to produce reports hourly and daily report

• To put up the backup/fall back procedures in ensuring the airport and activities are not interrupted when any minor or major crisis occur.

• Co-ordinates the provision of resources requested by the authorities consistent with the AEP. Deploys necessary resources to ensure effective management of the crisis.

• Handle operations effectively while managing the on-going crisis.

• Strategy & Planning - 
  • Identifying and obtaining support and advice required for the management, planning and control of programme / project
  • Evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Prepare the business plan activities and budgeting within the unit / department
  • Develop quick win, short term strategies and perform corrective action

• Operational (Monitoring & Control)
  • Ensuring the delivery of the services from business plan / programme / project is to the appropriate level of quality, on time and within budget
  • Monitor and report project / programme progress , budgeted expenses and coordinate issues resolution
  • Managing and coordinating the staff and contractors, daily operations,  projects and programs

• Stakeholder Management & Communication
  • Conducting a programme / project evaluation review to gather lessons learnt
  • Ensures there is prompt and effective communication both internally and externally to keep all relevant stakeholders informed

• People Management
  • Demonstrate an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.
  • Planning, monitoring and directing the work of a group of individuals and ensure corrective action  are taken when necessary

Key Challenges

• Ensure thorough knowledge in managing airport operations and their ability to perform monitoring, coordinating, directing during critical event.
• Highly dependent on IT system performance (CCTV, FIDS, OIS etc) to performance units’ daily routine jobs.
• Dependency on other units/agencies performance in day to day operations. Failure in the delivery of their services can cause major disruption to the overall Airport system and facilities operations.
• Accessibility of required information from other agencies.

Skills

• Good leadership skills.
• Strong interpersonal skills.
• Good communication skills.
• Result oriented.
• Able to work independently with minimum supervision.
• Ability to recommend strategies that should be deployed at the operations level to ensure effective and efficient implementation of functions. 
• Ability to translate and implement directive that would support the operations effectively and efficiently.  
• Ability to interact and work with individuals at different levels within the organization in order to ensure things are done within timeframes and allocated resources.
• Customer service oriented with pleasant personality.
• Proficient in English and Bahasa Malaysia.
• Computer literate.

Education

Internal        

• Bachelor’s Degree in any discipline preferably in Airport Management or Aviation Management or equivalent.
• Diploma in any discipline preferably in Airport Management or Aviation Management or equivalent.
• STPM with at least 3 principals. 
• SPM with;
• Bahasa Malaysia - Credit
• English - Pass
• Mathematics – Pass    

External        

• Bachelor’s Degree preferably in Airport Management or Aviation Management or equivalent with CGPA of ≥ 3.0         

Relevant Industries

Internal

• Diploma with 2 years working experience in supervisory any discipline, preferably in Transports, Operations Management, Aviation Management, Airport Planning and / or Air Traffic Control
• Certificate /STPM with at least 3 years working experience in Supervisory role in airport operations
• SPM with at least 5 years working experience in  Supervisory in airport operations
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least:

  -Exceptional / A or Outstanding / B; and

  -Minimum Meet Expectations / C

  -The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months.

External

• Bachelor’s Degree with 1 year relevant working experience in Supervisory role.
• Good knowledge in all aspect of Airport Operations and familiar with IATA Worldwide Slot Guidelines.

Additional Information

Open for Malaysian citizens only

Please be reminded that only online applications will be entertained

The application should reach us by 2 April 2026

Only the shortlisted will be notified