Job Description

POSITION GENERAL SUMMARY

To plan and coordinate on Service Culture program and activities for overall airport ambience improvement.

ESSENTIAL POSITION FUNCTIONS

Ambience Improvement Initiatives 

• To liaise and coordinate with relevent parties for any branding activities and/or decoration of the terminals. 
• To ensure the initiative in line with Service Culture.

Ambience Activities 

• Plan, coordinate and liaise with CCD/CAD/MACS/TSD for any ambience improvement activities.
• To coordinate and plan with relevent parties on cultural and traditional performance, games, dance and booth as improvement initiatives in the terminal.

ASQ initiatives anchor for CEM

• To plan, liaise and coordinate with relevent parties on any occasion / activities during ASQ.
• To participate on meeting / workshop/ committee events.

Service Culture Committee

• As Secretariat for the committee. 
• Scheduling and minutes taking of the meeting.

Maintain record on all ambience improvement initiatives and activities.

Trainer for Joyful Experience.

Key Challenges

Skills

• Excellent communication skills and must be fluent in English and BM.
• Confident in providing information to staff, passengers and stakeholders.
• Possess a pleasant and professional attitude when dealing with staff, passengers and stakeholders.
• Well presented and follow grooming SOPs.
• Able to lead a team.
• Able to execute initiatives under minimum supervision.
• Ability to work under pressure e.g. complaint handling, emergency situations.
• Able to work in shifts.                                         
• Additional language is encouraged - mandarin, arabic, tamil
• Computer literate.

Education

EXTERNAL

• Bachelor Degree preferably in Customer Experience Management/ Hospitality or other related fields.        

Relevant Industries

EXTERNAL

• Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.

Additional Information

Open for Malaysian citizens only

Please be reminded that only online applications will be entertained

The application should reach us by 8 October 2025

Only the shortlisted will be notified