Job Description

POSITION GENERAL SUMMARY

The Executive (IT Operations Centre) is responsible to ensure all Operation Center systems and monitoring are in good working order. Provide technical and administration for the system. To assist IT Operation Center Support Leader in day-to-day technical and incident issues and to ensure that the Operation Center processes are updated and follow the ITIL best practices.

ESSENTIAL POSITION FUNCTIONS

• Assist ITOC in complaints and requests from various Operation Centers such as AOCC, SOC, FOC, EOC and other airport operation centers including Airports Managers.
• Responsible to analyze all incidents and coming up with a monthly incident report.
• Advise manager and OCDM in terms of operation performance, technical and personnel performance.
• Monitor, manage and provide technical assistance on all ITOC-related systems.
• Build good relationship with all units and customers of IT Division to ensure all communications and activities are delivered effectively and all issues resolved diplomatically.
• To assist in planning and organizing shift manpower strength headcount with other shifts and Operation Centre Support.
• Creating problem records and linking the incidents/requests to problems.
• To monitor the dashboard 24 by 7 and to ensure the operation is on track and functioning accordingly.
• Participate in problem-solving when needed to meet trouble report levels.
• Looking into complaints and request from customers pertaining to the overall performance.
• Being on 24 by7 standby for breakdowns and issues.
• To assist Operation Center performance study and tuning to ensure the continuous improvement.
• Participate in meetings and events with customers when instructed (internal & external).
• Attend operations meetings when required by superior.
• To perform analysis based on system data.

Key Challenges

• Manages customers and top management’s expectations.
• Coordination with various parties in ensuring the smooth of IT operation.

Skills

• To have Information Technology Infrastructure Library(ITIL) certification is an advantage
• Strong problem solving skill
• To have strong communication skills and good public relation
• To be able to communicate with customer and management effectively
• To have positive attitude
• Do have customer focus mindset
• To able to organize work within various parties

Education

EXTERNAL

• Degree preferably with specialization in Computer Science/IT or equivalent.

Relevant Industries

EXTERNAL

• Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 9 June 2025.

Only the shortlisted candidate will be notified.