Job Description

POSITION GENERAL SUMMARY

• To coordinate and facilitate activities in ensuring smooth and efficient operations of terminal

ESSENTIAL POSITION FUNCTIONS

• To lead and monitor the overall operations of the terminal during shift period
• Ensuring smooth process and flow of passenger journey with respect to terminal facilities.
• To manage and coordinate with others agencies for any crisis/emergencies.
• To coordinate and assist during any event at the terminal 
• To compile report on operations and facilities.
• To manage activities of the service contractors and monitor their performance agreement
• To handle complaints or feedback in a professional manner.
• To ensure Terminal Services files and documents comply with IMS requirements.
• To assist CEM on operational issue as and when it is required (e.g. difficult passengers, malfunction of facilities, airport incidents)
• Coordinate periodical joint inspection on terminal facilities with Engineering / Commercial / AVSEC / AFRS 
• To ensure the staff under supervision constantly monitor the cleanliness of the terminal (toilets & general area) and timely submission of online toilet audit application/report
• Perform / produce immediate solutions in the event of any unservicable facilities or interuptions to the passenger flow

Key Challenges

• Ensure the services provided are exceeding passenger expectation.
• To be able to manage and adapt with the market changing need.

Skills

• Ability to be a leader and work in group 
• Good communication and interpersonal skill
• Able to communicate with people from various level of positions 
• Willing to work outside normal working hours.

Education

Degree preferably in Airport Operation Management

Relevant Industries

Degree with 1 year experience preferably in Operation Management. 

Additional Info

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 20 November 2026.

Only the shortlisted citizens will be notified