Job Description

POSITION GENERAL SUMMARY

• To provide excellent customer service to passengers and stakeholders. 
• Providing efficient customer service as well as art and performances to airport users around and outside traditional information counter services.

ESSENTIAL POSITION FUNCTIONS

• Queue Management - To assist in queue management  to minimise congestion within CEM responsibilities.
• Crowd Management - To support CEM in passenger-related issues and crowd control within CEM responsibilities..
• Elevator Attendant/ Concierge  - To assist customers with operating the lift, whilst attend to passengers' enquiries on way findings and airport facilities.
• BE - To assist ""passenger with special needs"" in Butterfly Effect (BE) related activities.
• Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passengers' issues.
• RTB / RTC - Handle Return to Bay (RTB) and Return to Choke (RTC) cases and/or assist CEM in incidents, accidents, emergency situations, and fallback procedures.
• To perform other duties assigned and instructed by Superiors.          

Key Challenges

• To ensure passengers receive excellent customer service.
• Able to work effectively with team members and other stakeholders.

Skills

• Possess excellent communication skills and must be fluent in English and BM.
• Proficient arts and performances deliverables; playing musical instrument, singing and traditional and modern dances is an added advantage.
• Passionate in the customer service industry as well as arts and performances
•  Computer literate
• Patient, pleasant, friendly, charming and warm
• Exudes a happy and joyful composition
• Well-groomed and attractive
• Able to sing and play any kind of songs or musical instruments
• Able to use DAW (digital audio workstation), write/read music sheet/lead sheet/drum sheet/block, sound engineering, video editing
• Luthier for musical instrument
• Proficient in traditional and modern dances, techniques, and etc.
• Proficient in hairdressing, makeup, sewing and fashion design skills.  

Education

Internal        

• SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics

       
External        

• SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics

Additional Requirement

•  BMI not more than 25 (Min height: Male - 170cm, Female - 157cm.

Relevant Industries

• Certificate with relevant working experience in related field
• At least 1 year related with Airports Operations

• Must achieve and maintain the following performance rating for two (2) consecutive years of at least

  • Exceptional / A or Outstanding / B; and

  • Minimum Meet Expectations / C

• The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion

additional information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 26 December 2024.
Only the shortlisted will be notified.