Job Description

POSITION GENERAL SUMMARY

To perform IT application support and maintenance services for appointed for high system serviceability.

ESSENTIAL POSITION FUNCTIONS

• To ensure availability and serviceability of supported system for high performance.
• To effectively troubleshoot and rectify problems of the supported system.
• To be available on standby as and when required.
• To contribute in problem management and improvement program for the identified system’s problem.
• To assist on system performance analysis for continuous improvement and problem prevention.
• Involve with handover process for the support acceptance.
• Understand the business processes and design of appointed system, its configuration and the principle of operations of all hardware and software modules.
• Entertain ad-hoc assignment instructed by superior on system activity.
• To identify areas where supported system can be improved or upgraded.
• To involve in requirement identification and analysis upon receiving request for change or new requirement of supported system.
• To adhere in maintaining good teamwork and personal relationship in unit and all IT Division.

Key Challenges

• To ensure the systems are serviceable as expected by the users.
• To deliver solution and resolve reported problem on time according to service level objective.

Skills

• A team player with minimum supervision
• Programming Skill is an advantage

Education

EXTERNAL

• Diploma preferably with specialization in IT or equivalent

Relevant Industries

EXTERNAL

• Diploma with at least 1 year experience.
• CGPA > 2.8

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 28 January 2025.
Only the shortlisted will be notified.