Job Description

POSITION GENERAL SUMMARY

• To ensure that all endpoints in the organization are running efficiently and effectively, and to provide exceptional technical support and customer service to end-users.        

ESSENTIAL POSITION FUNCTIONS

• To perform daily monitoring and maintain services of unit relevant infrastructure
• To perform 1st and 2nd level support - Remote troubleshoot on application or device problems
• To assist in maintaining and managing software packages and updates
• To execute and fullfill unit OTP 
• To ensure SLAs are properly followed in handling and escalating IR based on severity and priority level on a daily basis
• To collaborate with vendors (hardware, software, services), outsource partners, and other stakeholders
• To provide technical support to end-users for endpoint device issues, including hardware and software troubleshooting and resolution
• To install and update software application via endpoint management tool
• To manage and maintain Printers services
• To assist on managing alerts services
• To maintain unit-related documents and records

Key Challenges

• Manages customers and top management’s expectations.
• Work beyond area of control that contributes to overall endpoint performance.

Skills

• IT Operation and Maintenance experience
• Experience in endpoint troubleshooting, domain administration and project management
• Ability to work in a team 
• Positive attitude and able to work under pressure
• A good team player
• Should have the ability to carry out tasks given.
• Willing to always learn new tasks

Education

EXTERNAL

• Diploma preferably with specialization in Computer Science or equivalent.
• Professional certification; MCSE/MCTP or relevant industry certification is advantage

Relevant Industries

EXTERNAL

• Minimum of 1 year experience working in IT security related field or system/server support

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 6 June 2025.
Only the shortlisted will be notified.