Job Description

POSITION GENERAL SUMMARY

To make sure that the day to day Operation Center processes are updated and follow the ITIL best practices. Also ensure all processes follow the SLA and OLA.

ESSENTIAL POSITION FUNCTIONS

• Monitor the escalation of tickets from Operation Center to Site Engineers.
• Authorize TBSM and all system that need to be monitor.
• Creating problem records and linking the incidents/requests to problems
• To ensure all the incident report are within the Service Level.
• To monitor the dashboard 24 by 7 and to ensure the operation is on track and function accordingly.
• Participate in problem solving when needed to meet trouble report levels.
• Looking into complaints and request from customers pertaining to the overall performance.
• Being on 24 by7 standby for breakdown and issue.
• To perform a daily report, weekly report and monthly report when needed.

Key Challenges

• Manages customers and top management’s expectations.
• Coordination with various parties in ensuring the smooth of IT operation.

Skills

• To have Information Technology Infrastructure Library(ITIL) certification is an advantage.
• Strong problem solving skill.
• To have strong communication skills and good public relation.
• To be able to communicate with customer and management effectively.
• To have positive attitude.
• Do have customer focus mindset.
• To able to organize work within various parties.

Education

EXTERNAL

• Diploma preferably with specialization in Computer Science/IT or equivalent.

Relevang Industries

EXTERNAL

• At least 3 Principals
• CGPA > 2.8

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 5 May 2026.

Only the shortlisted candidate will be notified.