Job Description

POSITION GENERAL SUMMARY

To perform IT application support and maintenance services for Check in System (CUPPTS, CUSS, and related components) and Self Service Bagdrop (SSBD) for high system serviceability and availability

ESSENTIAL POSITION FUNCTIONS

• System Monitoring & Support
  - Monitor and maintain the performance of check-in systems and kiosks, airline DCS (Departure Control Systems), and SSBD systems.
  - Provide first-level and second-level support to resolve technical issues quickly.
  - Coordinate with business owners, vendors, and airlines to ensure continuous operation of systems.
• Maintenance & Troubleshooting
  - Conduct and coordinate routine corrective/preventive maintenance and updates for kiosks, printers, scanners, and bag-drop mechanisms.
  - Diagnose hardware and software faults, replace faulty parts, or coordinate with service providers.
• System Integration & Deployment
  - Support system upgrades, testing, and deployment of new check-in or baggage processing solutions.
  - Collaborate with airline IT teams during DCS integrations or check-in system onboarding.
• Documentation & Reporting
  - Maintain accurate records of incidents, system performance logs, maintenance activities, and root-cause analyses.
  - Report system uptime, downtime, and SLA compliance to management.
• Compliance & Safety
  - Ensure all systems comply with aviation safety regulations, airport authority policies, and cybersecurity standards.
  - Participate in audits and risk assessments related to the check-in and baggage systems.
• To ensure availability and serviceability of supported system for high performance.
• To be available on standby as and when required.
• To contribute to problem management and improvement programs for the identified system’s problem.
• To assist with system performance analysis for continuous improvement and problem prevention.
• Involve with the handover process for the support acceptance.
• Understand the business processes and design of the appointed system, its configuration, and the principle of operations of all hardware and software modules.
• Entertain ad-hoc assignments instructed by the superior on system activity.
• To identify areas where supported systems can be improved or upgraded.
• To be involved in requirement identification and analysis upon receiving a request for change or new requirement of a supported system.
• To adhere to maintaining good teamwork and personal relationships in the unit and all IT Division

Key Challenges

• Manages customers and top management’s expectations.
• Work beyond area of control that contributes to overall device and system performance.

Skills

• A team player with minimum supervision
• Incident Management 
• Project Participation 
  – Experience working in cross-functional teams for system implementations
• Security Awareness 
  – Knowledge of cybersecurity best practices, especially in airport IT environments
• Vendor Coordination Skills 
  – Able to liaise effectively with third-party system providers

Education

EXTERNAL

• Diploma preferably with specialization in Computer Science / Information Technology

Relevant Industries

EXTERNAL

• At least 3 Principals
• CGPA > 2.8

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 13 May 2025.
Only the shortlisted will be notified.