Job Description

POSITION GENERAL SUMMARY

Presenting organization to customer and clients through all channel of communication. Responsible for the services to customers. Serve as a liaison between customers, clients and the Head of Facility. Ensure customers experience a smooth transition and an exceptional service level throughout. Use judgment and critical thinking to resolve issues and handle customer complaints.

ESSENTIAL POSITION FUNCTIONS

• Perform professional personality to greets customer 
• Good on handling customer complaint  
• Priorities any complaint and requests received from customer
• Provide excellent customer service to all customers, in person and on phone and to handle customers complaints & concerns raised
• Ensure smooth co-ordination & communication with retail team, Mall coordinator & customer for all services/repairs handled
• Able to give direction information on the Mall area 
• Responsible & accountable for all customers any complaints received directly and indirectly from customer

General Administrative Duties

• Ensure complaint forms are issued, handled & recorded promptly & clearly to facilitate easy follow-up & timely update by Mall coordinator
• Update oneself on a regular basis for product knowledge, updates & service information through brand website
• Perform regular & proper housekeeping practices to ensure Service Centre is kept clean & tidy at all times
• Perform ad-hoc duties & requests as required by management

Key Challenges

• Language proficiency in  English
• Language proficiency in Mandarin and Japanese is advantage
• Self-motivated with a positive attitude to work, willingness to learn , share and take instructions
• Good interpersonal skill to communicate with various customer
• Able to work under minimum supervision
• Willing to work on normal hours
• Computer literate

Skills

• Passed good communication and interpersonal skills.
• Customer service oriented with pleasant personality.
• Good in both written and spoken Bahasa Malaysia and English
• Good communication in Mandarin and Japanese is added advantage
• Willing to perform work in shift and Public Holiday (if required)
• Proficient in computer literate is added advantage
• Possess passion and tenacity in delivering high levels of customer service and professionalism, good people and communications skills with a customer centric mind set

Education

• SPM Certificate with:
• Bahasa Malaysia - Credit
• English – Pass
• Mathematics - Pass

Relevant Industries

External

• Certificate holder with any relevant experience in the role or similar nature, OR
• SPM holder with a 1 year experience in the role or similar nature.

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 24 November 2025.
Only the shortlisted will be notified.