Job Description

Position General Summary

• To standardize enterprise-wide risk management protocols and lead comprehensive cross-business incident investigations. This role acts as the guardian of the "Just Culture" framework, ensuring investigations focus on Systemic Root-Cause Analysis rather than human error, and driving the Group's Learning From Incidents (LFI) programs (Lesson Learned)

Essential Position Functions

1. Incident Investigation

• Lead major incident investigations across MAHB and its subsidiaries to identify the root causes and contributing factors.
• Prepare investigation reports with practical recommendations to prevent similar incidents.
• Monitor the implementation of corrective and preventive actions to ensure improvements are effective.

2. Risk Management

• Develop and standardize risk management processes across the Group.
• Review safety risk assessments to ensure significant risks are identified and controlled.
• Support business units in improving their safety risk management practices.
• Promote Safety by Design by ensuring safety risks are considered during planning and project development.

3. Just Culture & Learning from Incidents

• Promote a Just Culture that encourages open and honest reporting without fear of blame.
• Lead the Learning from Incidents (LFI) programme by sharing lessons learned and good practices across the Group.
• Analyse incident trends and recommend improvement initiatives to reduce future risks.

4. Emergency Preparedness

• Support the development and improvement of emergency response procedures across MAHB.
• Review emergency exercises and actual incidents to identify improvement opportunities.
• Work with relevant stakeholders to strengthen emergency preparedness and business resilience.

5. Regulatory & Stakeholder Management

• Coordinate with regulatory authorities such as CAAM, DOSH, MOT and AAIB during accident and incident investigations.
• Ensure investigations comply with applicable regulations and company requirements.
• Prepare reports and presentations for management and relevant committees on investigation findings and safety performance.

Key Challenges

• Able to respond quickly to accident or incident locations when required.
• Willing to travel to airports and operational sites.
• Able to work under pressure while maintaining professionalism and confidentiality.

Skills

• Good knowledge of Root Cause Analysis (RCA), Safety Management System (SMS), risk assessment and incident investigation.
• Good analytical, communication and report writing skills.
• Able to work with different stakeholders and provide practical safety solutions.

Education

• Bachelor's Degree in Occupational Safety & Health, Engineering, Aviation Management, Risk Management or a related field.
• Professional certification in Incident Investigation (e.g. ICAM) is an added advantage.

Relevant Industries

External

• Minimum 5 years of experience in risk management, incident investigation, or safety management within aviation or other high-risk industries.
• Experience working with regulatory authorities and leading investigations is preferred.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 27 September 2026.

Only the shortlisted candidates will be notified.