Job Description

POSITION GENERAL SUMMARY

To ensure the smoothness and efficiency of ICT systems and its related operations at KLIA - Terminal 1

ESSENTIAL POSITION FUNCTIONS

• Responsible for overall operations of ICT systems facilities IT Operation Support unit by ensuring the availability and performance of system, equipment and peripherals as required.
• To effectively troubleshoot and diagnose the causes of system failure under KLIA - Terminal 1 IT Support first level recovery responsibility.
• To identify areas where KLIA - Terminal 1 IT Support subsystems can be improved or upgraded.
• Responsible to be proactively involve in resolving recurrence problem and provide the best solution for operation to avoid any interruption. To be involved in other KLIA - Terminal 1 ICT subsystems implementation and other related issues.
• Responsible for overall KLIA - Terminal 1 ICT subsystems structures and its performance involving integration to other TAMS subsystems.
• Responsible for KLIA - Terminal 1 ICT Operations & Maintenance which includes performing operational support and system maintenance.
• Work with Airline Handlers and Airport Operator to keep all operating procedures up-to-date.
• Proactively involved in ICT development and implementation of transitional plans.
• To undertake any related projects or tasks as may be assigned by Management from time to time.
• Ensure the growth in personnel skills for subordinates and monitor overall responsibility on scheduling and human resource matters.
• Identify and recommend opportunities for IT commercial based services.
• Monitor overall exercise for preventive and corrective maintenance on KLIA - Terminal 1 ICT subsystems.
• To prepare and propose operational and capital budget.

Key Challenges

• Manages customers and top management’s expectations.
• Manages beyond area of control that contributes to overall system performance.

Skills

• IT Operation and Maintenance experience.
• To have a throughout understanding of operations systems support such as managing system availability, equipment performance and business continuity

Relevant Industries

EXTERNAL

• Degree with minimum of 5 years relevant experience.

Education

EXTERNAL

• Degree preferably with specialization in Computer Science / IT related discipline
• Master Degree would be an added advantage.

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 22 October 2024.
Only the shortlisted will be notified.