Job Description

POSITION GENERAL SUMMARY

• Lead the establishment and day-to-day operations of the Ops Planning & Analytics (OPPA) unit, driving data-informed capacity planning and analysis to support evidence-based operational decisions across KLIA. 

ESSENTIAL POSITION FUNCTIONS

• Lead the development and continuous improvement of OPPA's planning frameworks, analytical models, and reporting infrastructure.
• Oversee capacity vs. demand analysis across terminal operational areas including check-in, screening, gates, and baggage.
• Drive dynamic manpower deployment planning in coordination with respective operations leads and HC. 
• Establish and maintain the operational performance and analytic dashboards and reporting cycles.
• Manage and mentor OPPA team members, building unit capability over time.
• Serve as primary interface between OPPA and senior operations leadership, translating analytical findings into decision-ready recommendations.
• Coordinate with relevant stakeholders on on data access, pipeline development, and system integration.
• Support preparation of management decks, briefing materials, and strategic updates for management. 
• Lead benchmarking exercises and best practice adoption from comparable airports.
• Monitor implementation of planning recommendations and track outcomes.

Key Challenges

• Building unit credibility and analytical infrastructure from siloed working and legacy systems.
• Navigating cross-functional dependencies to obtain timely, reliable operations data.
• Translating complex analytical outputs into operationally actionable insights for non-technical stakeholders.     

Skills

• Strong analytical and structured problem-solving skills
• Able to translate large and provide data insights into actionable operational recommendations
• Clear communicator, written and verbal and able to act on initiative , proactively engage with mulitiple stakeholders to deliver projects. 
• Comfortable working in ambiguous, build-from-scratch environments. 
• Self-directed with strong planning and organising discipline. 

Relevant Industries

• Bachelor’s Degree with 5 years relevant working experience.
• Good knowledge in all aspect of Airport Operations and familiar with Annex 9, Annex 14 and other airport regulations.
• Proficiency in data analytics tools (e.g. Python, SQL, Power BI, Tableau) is an advantage.   

Education

• Bachelor’s Degree preferably in Engineering, Business Analytics, Data Science, Operations Management, Economics, or equivalent
• Grade Requirement: Minimum CGPA of 3.00

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 12th May 2026.
Only the shortlisted will be notified.