Job Description

POSITION GENERAL SUMMARY

Plan; organize; review; implement strategies and monitor all sales and store operations activities in order to achieve targeted sales and profit objectives in accordance with the Company’s policies and procedures.

ESSENTIAL POSITION FUNCTIONS

SALES

• Monitor; implement and review the sales strategies planned within each area/outlet specified to achieve the budgeted sales set by each specific area/ outlet
• Propose and coordinate activities/ promotions/ new business that could create awareness and generate additional sales for each specific outlet/area to obtain incremental sales in order to achieve the budgeted sales
• Increase and develop the Tour Leader/ External contribution segment to promote the company through the Tour Leader/ External contribution in order to nature the growth which contribute towards incremental of sales

INVENTORY

• Formulate; plan; implement and monitor the inventory system planned in order to ensure availability of products to avoid out of stock situation and losses/ damages which could jeopardize the company profitability
• Identify; recommend and source for the new range of products that specifically suit the outlet and customers’ needs to create awareness and attract additional sales towards the sales budget

STAFFING & CUSTOMER SERVICE

• Plan; identify effectively recommend the required training on specific skill for the staff to ensure staff enable to implement the service in accordance to the company standard
• Review; revise and schedule the planned or existing training to upgrade and ensure training method and updating to staff are being updated on timely basis
• Plan review and schedule the manpower requirement toward the services to create maximum sales opportunity 
• Ensure service to customer is excellent to maintain customer loyalty

CASH HANDLING AND RECONCILIATION

• Review; recommend; implement and monitor the cash handling and reconciliation procedures and policies are exercise and abided accordingly to ensure persistent integrity and smooth flow on the process of cash handling and reconciliation with high accuracy and in accordance with the procedures and policies.

ADMINISTRATION

• Oversee and perform the detail of management function related to overall policies and procedures; ensure the execution of policies and plan to ensure smooth
• Prepare require report on the overall operations within the specific assigned area/outlet within specific deadline to brief.

VENDOR/CONTRACT MANAGEMENT

• Negotiate, review and manage service contracts 
• Manage contract renewal, variation, and cost-saving renegotiation cycles

SYSTEM & TECHNOLOGY

• Evaluate and recommend retail systems (POS & inventory) to support operational efficiency and compliance
• Coordinate system integration requirements with IT/vendors
• Drive adoption of technology-led initiatives that reduce manual processes or improve stock/sales visibility

COMPLIANCE & REGULATORY

• Ensure operational practices align with regulatory frameworks
• Act as operational point of contact for regulatory bodies on matters affecting store operations

REPORTING & BUSINESS INTELLIGENCE

• Prepare and present management reporting (sales performance, stock holding, cost tracking) to SM/GM stakeholders on a recurring basis
• Translate operational data into decision-ready insights for leadership 

Key Challenges

• Uncertainty of airlines landing rights penetration into KLIA and other Airports which affects passenger statistics as buyer i.e. Code sharing, reduction on flight frequency
• Monitor and administer the operations due to persistent change in regulatory procedures by local and external authorities i.e. Protection restrictions and by quotas by external nations which indirectly affects the purchasing power
• Airport authority’s i.e. Customs regulations on duty free allowance (local & international) which limit the selling of duty free items
• Uncertainty of travel industry i.e. War, Political instability, World economics, Pandemic
• Human management (staff/ customers)
• Stocks management (availability of stocks/ pilferage of stocks)
• System management (front end & back end)

Skills

• High degree of interpersonal and inter-relations skills
• In depth product knowledge of specific area
• Well groomed, mature and approachable

Relevant Industries

Degree holder with minimum CGPA 3.0 with minimum 5 years relevant experience

Education

Degree in Business Administration (Retail) or any related discipline

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 19 August 2026
Only shortlisted candidates will be notified.