Job Description

POSITION GENERAL SUMMARY

Managing the overall passenger experience within the airport terminal while ensuring  that operation comply with all relevant regulations and standards in maintaining a safe and efficient terminal environment

ESSENTIAL POSITION FUNCTIONS

Terminal Experience

• Enhancing the overall passenger experience within the airport terminal.
• Managing and improving customer service initiatives to ensure passenger satisfaction.
• Collaborating with various stakeholders to create a seamless and pleasant experience for passengers, including managing amenities, facilities, and services within the terminal.
• Implementing strategies to streamline passenger flow, reduce wait times, and enhance overall terminal efficiency.
• Monitoring and addressing passenger feedback and complaints to continuously improve the terminal experience.

Compliance

• Ensuring that the airport terminal operations comply with relevant regulations and standards set by aviation authorities, government agencies, and industry guidelines.
• Developing and implementing policies and procedures to ensure compliance with safety, security, and operational requirements.
• Conducting regular audits, inspections, and assessments to identify and address potential compliance issues.
• Keeping up-to-date with changes in regulations and working proactively to ensure the terminal's compliance with new requirements.
• Collaborating with regulatory bodies, airport security, and other relevant stakeholders to address compliance issues and implement necessary changes.

Administrative

• Contract management - Manage and monitor terminal operations contracts i.e. contract renewal, review, and performance monitoring, to ensures that the processes are handled efficiently and effectively, maximizing value for the organization and maintaining strong relationships with vendors.
• Administrative Oversight: Managing administrative functions to  smooth  the day-today operations. Oversee administrative tasks, including asset management, procurement and vendor relationships  to streamline processes, improve efficiency, and ensure that resources are effectively utilized.

Key Challenges

To oversee that the airport environment and facilties are able to ensure the following:

• Safety and Security environment
• No long queue
• Efficiency of check in counter and bay allocation
• On time departure
• Fast baggage delivery
• Clean toilets
• Servicable facilities
• Managing complaints and feedback.

Skills

• General working knowledge of aviation requirement of international airports
• Fundamental aviation knowledge and experiences

Education

External

• Degree in preferably in Aviation Management/Airport Operations Management/ Transportation or related field
• Master Degree would be an added advantage

Relevant Industries

External

• Degree with minimum 5 years relevant experience.

Additional Information

Open for Malaysian citizens only

Please be reminded that only online applications will be entertained

The application should reach us by 11 May 2026

Only the shortlisted will be notified