Mobility Assistant - Customer Experience Management Customer Service (MA SEPANG)
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Date: 20 Dec 2024
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
- To safely transport passengers especially for those with special needs as well as running other company vehicle according to a pre-set schedule and with utmost attention to safety and traffic regulations.
ESSENTIAL POSITION FUNCTIONS
- Drives buggy/ company vehicles as scheduled or instructed according to specific locations.
- Assures that buggy/company vehicle is clean and ready for use at all times.
- Ensure service level agreement (SLA) is achieved and well managed.
- Ensures that necessary maintenance/servicing are made to maintain equipment in top operating condition , including arrange for vehicle maintenance as needed
- Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passengers' issues.
- BE - To assist ""passenger with special needs"" in Butterfly Effect (BE) related activities.
- Assist ACA in incident and accident involving passengers and airport users in the terminal.
- Maintain and keep an accurate log on all activities, including vehicle mileage; fuel dispense; lubricating oil; etc.
Key Challenges
- Ensure vehicles are driven safely and with care as per speed limit while reaching destination on time.
- To be able to priortize passangers with real needs while ensuring no temperance arrise from those with less needs
Skills
- Possess valid Driving License Class D, E (PSV and GDL is an added advantage)
- Experienced in Customer Service or Hospitality
- Experienced as company driver and or personal driver is an added advantage
Education
Internal
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
External
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
Relevant Industries
- Certificate with relevant working experience in related field
- At least 1 year related with Airports Operations
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Must achieve and maintain the following performance rating for two (2) consecutive years of at least
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Exceptional / A or Outstanding / B; and
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Minimum Meet Expectations / C
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The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion
additional information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 27 December 2024
Only shortlisted candidates will be notified.
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Service Manager, Manager, Customer Service, Management