Job Description

POSITION GENERAL SUMMARY

• Committed to ongoing development and success, , hunting out and closing deals with new customers as a priority.
• Identify and sourcing new business opportunities whilst to effectively manage and develop existing accounts.

ESSENTIAL POSITION FUNCTIONS

• To assist manager on the Implementation of commercial master plan activities (RESET & Mini RESET). 
• To prepare the necessary approval from various committee on business concepts - BPC, MPC, CCM, SPC, EXCO
• To assist manager on RESET & Mini Reset concept delivery in accordance to strategies comprising of :
  • Airport development – New airport/Redevelopment/Expansion 
  • Financial – Budgeting / Financial Model 
  • Benchmarking and rental model
  • Retail Mix composition
  • New outlets concept generation
  • Effective management of CAPEX / Investment through ROI analysis
  • Procurement strategy i.e. package deal, T-8 tender, Direct negotiation and open tender.
  • Non-financial monitoring – Customer experience / Transition Management
• To monitor Implementation of commercial master plan activities (RESET & Mini RESET) 
• Financial performance monitoring (Variance reporting) – Tracking & Monitoring 
• To perform analysis on product category / brand offering for core business that meets customer needs and expectation and enhancing customer experience through :-
  • Space and product planning (CATEGORY MANAGEMENT)
  • Retail Technology Development
  • Brand identification & New business relationship
• To assist manager to achieve optimum product categorization to yield maximum financial performance, enhance value proposition and elevate customer experience (Pax Fronting of Retail, F&B and Services and BOH - Storage and Office / Advertising / Car Park / Ancillary Revenues ie Casual Leasing & Promotion)
• Ensure maximization of space occupancy at all airports under MASB.
• To established and maintain master list data including sales performance, contract expiry etc. 
• To coordinate and communicate with respective unit i.e. project management, contract management, tender management and commercial representative at airport on the implementation of reset including: 
  • Tender preparation 
  • Work progress – (Airport Development/Fit out work/CAPEX Implementation) 
  • Contractual matters 
• To prepare and update sales kit for all airport under MASB. 
• To identify and presell commercial space to the potential partners. 
• Bumiputera Program - Planning of usage space, determine KLIA, creating alliance via MITI, TERAJU , INSKEN.
• To assist manager on contract monitoring and preparation of management paper for contract renewal/extension

Key Challenges

• Sharing/transfer of knowledge on Airport Commercial Model guidelines to peers and other immediate stakeholders, i.e. 
•  Airport Managers and representatives, other divisions etc. in achieving the ACM objectives
• To achieve high occupancy in most MASB airports
• Many levels of approval for award of contracts, i.e. CCM, MPC, BPC which slows down the process as meetings are held mostly on fixed schedule
• Changing the perception of ‘high rental’ to attract new brands into airports
• Skeletal workforce and new to job function 

Skills

•  Business Mindset 
• Positive 
• Forward Thinking 
• Creative/Innovative 
• Willing to accept and drive change 

Education

External

• Degree Certificate preferably with specialization in Business Administration / Marketing / Retail Management / Commercial Management 
  (Master Degree would be an added advantage) 

Relevant Industries

External

• Bachelor Degree with 5 years working experience in managerial role in Airport Commercial / Commercial Retail Management / Mall & Leasing Management

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 9 December 2024.
Only the shortlisted will be notified.