Job Description

POSITION GENERAL SUMMARY

• Supports the development and execution of commercial space strategies across MA (S) airports. As the starting point of the commercial journey, the role ensures that space allocation, tenant mix requirements, and category zoning align with passenger profiles, growth forecasts, and overall commercial objectives. By enabling efficient utilisation of space and effective category planning, the position contributes directly to improving Income per Passenger (IPP) and strengthening overall commercial performance

ESSENTIAL POSITION FUNCTIONS

Strategy & Planning Support

• Assist in translating commercial strategies into space allocation plans and layouts.
• Support category zoning exercises to ensure balanced tenant mix and optimum use of commercial areas.
• Provide input into white-canvas planning, terminal optimisation, and expansion projects, with a focus on future IPP growth.

Data & Utilisation Analysis

• Maintain accurate databases on space allocation, category mix, and utilisation efficiency.
• Track occupancy, vacancies, and space changes to support commercial decision-making.
• Highlight underperforming or underutilised areas for potential reallocation to strengthen revenue and IPP outcomes.

Stakeholder Coordination

• Liaise with internal teams (Leasing, Performance Management, Fit-Out, Operations, Engineering) to support approvals and implementation of space plans.
• Provide planning input for cross-functional discussions and commercial workshops.
• Coordinate documentation and information sharing on space allocation matters.

Process & Documentation

• Prepare layouts, proposals, and supporting documents for management approval.
• Ensure compliance with internal guidelines and governance requirements for space allocation
• Maintain accurate filing and version control of approved plans and allocation changes.

Continuous Improvement

• Support initiatives to improve efficiency, accuracy, and transparency in space planning processes.
• Benchmark internal practices against industry standards and peer airports
• Contribute ideas for enhancing commercial performance through smarter space allocation and stronger IPP impact.
   

Key Challenges

• Understanding the profit margins of each product category to enhance revenue potential
• Communicates the client’s goals and represents the client’s interests to the commercial team.
• Provides regular two-way communication between the tenant and team, to provide strong team representation and set proper tenant expectations.
• Responsible for client communications, conflict resolution, and compliance on tenant deliverables and revenue in terms of business services only (not to include with operational matters).

Skills

• Basic knowledge of commercial space planning or property management
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) basic skills in layout/design software is an advantage
• Power BI proficiency is a strong value-added skill, particularly in dashboard development, data modelling and DAX.
• Strong organisational skills and attention to detail
• Good communication and coordination abilities
• Ability to manage administrative tasks efficiently under deadlines

Education

External

• Bachelor's Degree in any discipline, preferably with specialization in Business Administration / Sales & Marketing / Retail Management / Commercial Management / Leasing Management / Statistics                              
• Master's in Business Administration (MBA) would be an added advantage        
   

Relevant Industries

Unique Requirement

• Possess strong business acumen, strategic and creative thinking, able to develop growth strategy, time management and planning skills  and able to work under pressure and independently.

External

• Bachelor Degree with 5 years working experience in managerial role in Airport Commercial / Commercial Retail Management / Mall & Leasing Management

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 9 December 2025.

Only the shortlisted candidate will be notified.