Job Description

POSITION GENERAL SUMMARY

• Development and implementation of IT governance frameworks, ensuring compliance with standards for QMS, ISMS, OHSMS, ABMS and COBIT. Key responsibilities include managing IT policies, overseeing document control, facilitating the IT Change Management process, and coordinating Change Control Board (CCB) meetings. The role also involves conducting IT Customer Surveys, analyzing the results to improve services, tracking governance performance, and collaborating with stakeholders to align IT operations with business objectives and ensure smooth system operations.

ESSENTIAL POSITION FUNCTIONS

• Develop and Implement IT Governance Frameworks: Establish and maintain IT governance frameworks to align IT initiatives with business goals. Monitor governance processes and ensure compliance with relevant standards and regulations.
• Policy Management: Update and review IT policies and procedures. Ensure dissemination and accessibility of IT governance documentation to all stakeholders.
• Document Management: Manage the lifecycle of IT governance and compliance documents, including creation, version control, storage, and archival. Ensure proper classification, security, and accessibility of documents in accordance with regulatory and organizational standards. Implement and maintain a centralized document repository for IT governance and compliance records.
• Change Management Process: Implement an IT Change Management process to ensure seamless implementation of changes. Conduct regular Change Control Board (CCB) meetings to review and approve changes. Track, document, and report on the status of changes, ensuring proper implementation and closure.
• IT Customer Survey Analysis: Conduct and analyze results from IT Customer Surveys to measure satisfaction and identify areas for improvement. Present findings and recommendations to relevant stakeholders to enhance IT services and customer experience.
• Stakeholder Collaboration: Work with IT and business units to ensure governance practices support organizational objectives. Provide training and awareness on IT governance, change management, and document management policies.

Key Challenges

• Ensuring Compliance: Keeping up with evolving standards and regulations while integrating IT governance frameworks across the organization.
• Managing Change Management: Overseeing the IT Change Management process and minimizing disruptions during system updates or modifications.
• Analyzing Feedback: Effectively conducting and analyzing IT Customer Surveys to identify areas for improvement and enhance service delivery.
• Stakeholder Alignment: Collaborating with various stakeholders to align IT operations with business objectives while maintaining effective communication and documentation.    

Skills

Knowledge and Skills:

• Independent and willing to learn on the job
• Excellent written and spoken communication skills in Bahasa Malaysia & English
• Project management capabilities
• Public speaking capabilities
• Passion for field work
• Pleasant personality and positive attitude
• Strong understanding of IT governance, change management, and document control best practices.
• Proficiency in document and change management systems and IT governance tools.
• Excellent analytical, organizational, and problem-solving

Education

External

• Degree preferably with specialization in computer related discipline and equivalent work experience

Unique Requirement

• Proficient in IT risk management & business management.
• Certified in Risk Management Professional preferably in Information Technology  
• Certified Business Continuity or IT Disaster Recovery Professional
• Certified in the Governance of Enterprise IT (CGEIT), ITIL Change Management, or ISO 27001 Lead Implementer.

Relevant Industries

EXTERNAL

• Minimum of 3 years in IT governance, change management, or document management roles

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 28 January 2025.
Only the shortlisted will be notified.