Job Description

POSITION GENERAL SUMMARY

To manage, execute and monitor the operations of terminal in so as to comply with internal and external regulations to achieve safe, secure and efficient airport operations.

ESSENTIAL POSITION FUNCTIONS

• Monitor operations and contract performance under Terminal Airport: cleaning, trolley, indoor landscape.
• Coordinate with Duty Executive in charge of operations on the performance of contractors.
• Coordinate with Procurement on contract matters such as terms and conditions, payments and deductions, etc.
• Manage contractors manpower in accordance to requirement of operations.
• Report to Terminal Manager on the overall status of performance of the contracts  constantly.
• Manage passengers complaints related to contractors performance
• Ensure that Terminal Airport achievement for ASQ and reduce complaints.
• Ensure the compliance with IMS requirement & other certifications.
   

Key Challenges

• Ensure that the services provided are exceeding passenger expectation.
• Ensure Terminal score high in ASQ elements that related to terminal functions

Skills

• Good interpersonal and coordination skills
• Ability to interact with all level and able to work in a group or individually.
• Well establish in management, coordination and communication skills.
• Good knowledge in Worldwide Scheduling Guidelines, Standard Schedules Information Manual (SSIM) Chapter 6.
• Familiar with Annexes /other airport regulations.
• Establish and review the Standard Operating Procedures and working manual/instruction.
• Proficient in project management principles, including planning, execution, monitoring, and closure (e.g., using tools like MS Project, Primavera, or Gantt charts)

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Education

Internal

• Degree/Diploma in Civil Engineering, Structural Engineering,Building Surveying,Construction Management or related field
• SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics

External

• Bachelor's Degree in Civil Engineering, Structural Engineering, Building Surveying,Construction Management or related field

Relevant Industries

Internal

• Degree with  minimum 2 years relevant experience in Executive role
• Diploma with minimum 3 years relevant experience in Executive role
• STPM with minimum 5 years relevant experience in Executive role
• SPM with minimum 7 years relevant experience in Executive role

• Must achieve and maintain the following performance rating for two (2) consecutive years of at least:

  -Exceptional / A or Outstanding / B; and

  -Minimum Meet Expectations / C

  -The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months. 

  
   

External

• Minimum 3-5 years of working experience in facilities management, civil/structural maintennace, or project management, preferably in an airport or infrastructure environment.

Additional Information

Open for Malaysian citizens only

Please be reminded that only online applications will be entertained

The application should reach us by 23 June 2025

Only the shortlisted will be notified