Job Description

POSITION GENERAL SUMMARY

Oversee for the terminal and off-terminal tenancy based on contractual obligations to ensure an efficient operation, tenant satisfaction, drive revenue growth and safety standards for the airport.

ESSENTIAL POSITION FUNCTION

Non Aero Business

• Seek for revenue opportunities on top of rental/ land lease activity - i.e. building maintenance, waste management, cleaning, security, etc.
• Evaluate low-value and short term tenancy process for terminal and off-terminal prospects to boost revenue and secure credible tenants.
• Maintain and update on the airport's tenancy, budget record, monthly report on occupancy, work in progress to ensure that all aspects are covered in delivering the non-aero business targets and contract obligations.
• Monitor execution of any development projects in the airport

Tenant Liaison

• Maintain good relationship with all tenants through monthly engagements to address concerns, crises, gather feedback, and ensure their satisfaction with the services provided including maintaining a list of contacts, including key points of contact (PICs) from tenants.
• Act as first responder to mitigate and resolve issues in case of breakdowns and disruptions.
• Contract governance - Issuance of notices, site instruction, memo (contract remedy , penalties, etc) and compliance by tenant on Certificate of Use (COU)
• Maintenance of the 'Tenant Handbook,' serving as the handbook's point of contact (PIC) and primary reference for stakeholders in SZB

Facilities Management

• Perform routine facility preventive maintenance plan to ensure the ongoing upkeep and operational efficiency of all building systems and infrastructure
• Ensure proper Non Aero Business unit budgetary include administrative expenses, transportation costs, training expenses, and other costs necessary for the efficient operation of the unit.

Property Maintenance

• Manage procurement process for any maintenance works related to off-terminal tenancy
• Maintain and update tracking of maintenance work done as record and reference for future work
• Monitor and facilitate any compliance requirements from airside compliance, for any upcoming works i.e. maintenance/development

Building Audit

• Ensure reinstatement of premises upon termination/expiry of tenancy according to contractual obligations
• Perform regular inspections on building safety and security.
• Ensure tenancy compliance to the government or agencies requirements for building safety & standard
• Conduct building audit prior to the facility being tenanted out/ monetized, to establish the condition of the property and to ensure compliance with  regulations

Key Challenges

• Ensuring a constant positive relationship with tenants amidst various demands
• Managing the upkeep of airport facilities, especially with an aging airport

Relevant Industries

External        

• Degree with CGPA > 3.0 and minimum 3 year relevant experience.

Education

External        

• Degree Certificate preferably with Business Administration, Property Management, Facilities Management or a related field

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 2 October 2024.
Only shortlisted will be notified.