Job Description

POSITION GENERAL SUMMARY

Execute timely the operation works and ensuring the works done are accordingly to the specified operation standards, best practices and quality so as to ensure the serviceability and reliability of facilities as well as operational efficiency and cost optimization.

ESSENTIAL POSITION FUNCTIONS

• Perform daily Baggage Handling System (BHS) Operation Center from the Operation Monitoring Terminal (OMT) and Information Monitoring Terminal (IMT).
• Assist on Internal Customer Satisfaction Survey in order to get customer’s feedback on BHS services
• Respond on ground handlers /Feedback/Request. 
• Update status BHS/SS Communication unit (TRS & Intercom). - Monthly
• Inform any abnormality with regards to BHS operation to the duty Technical Officer.
• Ensure support service staff performance at the required level as per contract.
• Record system performance during shift.
• Assist BHS Operation Technical Officer in any operation and maintenance related matter.

Key Challenges

• Collate operation and maintenance data timely.
• Optimum usage of the available resources for operation and maintenance activities.
• Effectively utilize IT tools i.e. MS Office, BBIT SCADA
• Customer’s complaint (i.e ground handlers, pax ect. ) investigation matters.

Skills

• Good communication skill
• Strong interpersonal skill
• Result oriented
• Able to work independently with minimum supervision
• Proficient in Bahasa Malaysia and English
• Computer literate

Relevant Industries

Qualifications:

• Fresh Graduates with a Diploma in Mechatronics / Electrical / Electronic / Mechanical / Technical Engineering are encouraged to apply.
• 1 to 3 years of relevant working experience for Sijil Kemahiran Malaysia (Level 2).
• 5 Years of relevant working experience for Sijil Pelajaran Malaysia or Sijil Pelajaran Malaysia Vokasional holder.
  
  

Qualifications & Experience:

• Preferred Industries: Airport Operations, Aviation Support Services, Logistics & Material Handling, Industrial Automation.
• Functional Experience: Control Centre Room (CCR) monitoring, automated conveyor/sorting system operations, terminal maintenance support, and customer query resolution.

Education

• Diploma in Mechatronics / Electrical / Electronic / Mechanical / Technical Engineering.
• Sijil Pelajaran Malaysia / Sijil Pelajaran Malaysia Vokasional / Sijil Tinggi Persekolahan Malaysia with Sijil Kemahiran Malaysia (Level 2).
• Sijil Pelajaran Malaysia or Sijil Pelajaran Malaysia Vokasional Sijil Kemahiran Malaysia.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 10 August 2026.

Only the shortlisted applicants will be notified.